qa/qc department


Quality management is an integral part of the IPS Trade FZE organisation. The company has
been certified by QMS to ISO 9001. The Quality Manual and related procedures are
working documents familiar at all levels in the company, and constantly reviewed for
effectiveness by management.

The system is designed to ensure that all customers requirements are met, whilst
retaining the ability to act quickly without being stifled by bureaucracy. Decision-making
is local but with inbuilt checks and balances to ensure the elimination of errors. The system is
regularly reviewed by audit to double check that all is well and to learn from mistakes.

Formal meetings of the directors and management from all parts of the group are held annually to review the company quality objectives and set targets for the future as well as the instigation of preventive action, so that the group makes year onyear improvements to its service to clients.

The Quality Manager reports directly to the Managing Director and is not constrained by local management. Thus, he is able to report objectively on problems and ensure that corrective action is both prompt and

The Quality Manager and the Managing Director are based in the Netherlands but are contactable at any time.

Anton Kok

The Managing Director can be contacted:

A.G Zondervan